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Special Guest Arnie Belini of ConnectWise!
Author: Tim Taylor

Interview with Special Guest Arnie Belini, Chief Executive Officer and Co-founder of ConnectWise.

About ConnectWise
ConnectWise offers IT organizations hosted business automation software to sell, manage, implement, deliver and bill IT products and services.

  • Recognized the impact computers would have on businesses.
  • Decided to capture his best practices and integrated his work flow driven business managemenet solution that would benefit IT companies.
  • ConnectWise business operating system was then developed.
  • Used by over 3,100 companies across the globe and by 37,000 users.
  • ConnectWise automates the full cycle of the IT services delivery from sales to service to project tracking and back office functions.
  • Continually incorporating important new technologies.
Advantages to using ConnectWise:
  • Ability to run calls in a timely manner
  • Complete tracking system
  • Fully Automated tracking for each job or service requested by client
  • Embodies all best practices of the industry
  • Ability to deliver better service
  • Deliver better services
  • Be more responsive to customers
  • Work with companies that already have IT staff to partner with them and get more accompished by outsourcing larger IT projects 

Customer Portal:

  • View All Tickets that are being worked on
  • Easy way to interact with your IT company
  • All invoices and agreements are online
  • Manager can see all open and closed tickets

Mobile ConnectWise

  • All of the information goes right to the phone
  • Access to tickets on the field


Callers:
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